Refund Policy
Last updated: September 2026
Most orders are Cash on Delivery, so most 'refunds' simply mean you don't pay for what you don't keep. This page covers the cases where money does need to be returned.
Cash on Delivery Orders
Since payment happens at your doorstep, there's nothing to refund if you decide not to accept the delivery — see our Cancellation Policy for what applies if the order has already been dispatched.
Prepaid / Online Payments
If you paid online (bKash, Nagad, Rocket, or card) and your order is cancelled before dispatch, the full amount is refunded to the same payment method.
If you return a delivered item under our Return Policy and it's approved, the product price is refunded; the original delivery charge is not refunded, and a return delivery charge applies as described in the Return Policy.
Refund Timeline
Approved refunds are processed within 3–7 business days. Mobile wallet refunds (bKash/Nagad/Rocket) are usually faster; card refunds can take a few extra days depending on your bank.
Wrong or Damaged Item
If you receive the wrong product or a damaged item, contact us within 24 hours of delivery with photos of the item — we'll arrange a free replacement or a full refund, whichever you prefer, at no extra delivery cost to you.